Refund Policy

Last updated: October 20, 2026

We want you to be happy with your JoLoCity template. Because templates are digital downloads with full source code, refunds work a little differently from physical products. Here's how.

14-day refund window

You can request a refund within 14 days of purchase if the product is:

• Defective: it doesn't install or run as documented, and we can't fix it; or
• Not as described: it's missing features or files that the product page said were included.

How to ask

Email info@jolocity.com with:

1. Your order number (from your store receipt), and
2. A description of the issue, plus screenshots or error messages if you have them.

We'll try to fix it first

Most problems are setup or configuration issues we can solve quickly. We'll work with you to fix the problem first. If we can't, we'll issue the refund.

How refunds are paid

Approved refunds go back to your original payment method, processed through the store where you bought the template (for example Polar or Gumroad). How long it takes to show up depends on that store and your bank or card provider.

What isn't covered

Because you receive the complete source code at download, we don't offer refunds for change of mind after download, except where the law requires it. Please read the product page, requirements and FAQ before you buy, and email us if you have questions.

Once a refund is issued, your license for that template ends and you must delete your copy (see the JoLoCity Standard License).

Contact

JoLoCity: info@jolocity.com